It’s a really easy book to read, and each chapter is named after a tactic, which defines which would be the most helpful for a reader. In each chapter, sections are introduced called “heads up” where the author points out a main idea when looking at arguments. For instance, a major reasoning to win any argument is to gain absolute and total self-control by understanding the power to pause, observe, absorb before acting and be aware of alternative solutions. Controlling an argument begins by controlling how you will be.
Also, the book has a “quick quiz” section that refers to the chapter you just read to test if you learned the previous policy. Also, in every chapter, Mayer includes real life examples where public figures and companies went wrong when it comes to assumptions, expectations, and underestimating competition.
Not only does this book help you with arguments in the office, but also it dabbles with disagreements in relationships, family, and on the phone. I thought this was an interesting read for a business book, because it doesn't bore you with only management ideas but issues regarding people you will face in the workforce. I would recommend this book, just as it says, “No matter who you are, what you do, whatever the situation, there ware bound to be arguments.”
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